Shipping Policy

At Kharido.shop, we are committed to delivering quality products to your doorstep across Pakistan. We aim to make your shopping experience simple, convenient, and reliable.

Please read our shipping policy to understand how we process and deliver your orders.

1. Delivery Coverage

We deliver across Pakistan, including major cities and other serviceable locations.

Delivery availability depends on the courier service operating in your area.

2. Order Processing Time

Orders are generally processed within 1–2 business days after placement and confirmation.

Orders placed on weekends or public holidays may take additional time to process.

Our team may contact you by phone or WhatsApp to confirm your order and delivery address before dispatch.

3. Estimated Delivery Time

Our estimated delivery times are:

• Major cities: 2–4 business days.

• Other cities and towns: 3–7 business days.

• Remote areas: Additional time may be required.

These are estimates rather than guaranteed delivery dates. Unexpected delays may occur due to weather conditions, public holidays, courier operations, or other circumstances beyond our control.

4. Shipping Charges

Our standard shipping charges are Rs. 199 per order.

Orders worth Rs. 2,499 or more qualify for free standard shipping, subject to the conditions displayed at checkout.

Any applicable delivery charges will be displayed before you complete your purchase.

Promotional shipping offers may be available from time to time.

5. Cash on Delivery (COD)

We offer Cash on Delivery on eligible orders and in serviceable locations.

For COD orders, customers must pay the applicable order amount to the courier upon delivery.

Please ensure that your phone number, delivery address, and order details are accurate so that your parcel can be delivered successfully.

6. Order Tracking

Once your order has been dispatched, we may share your tracking number or shipment details through SMS, WhatsApp, or another available communication channel.

You can use these details to check the progress of your shipment through the relevant courier service.

7. Incorrect Address or Unavailable Recipient

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

If a parcel cannot be delivered because the address is incorrect, the customer is unavailable, or the delivery cannot otherwise be completed, the courier may attempt redelivery or return the parcel to us.

Please contact our support team promptly if you need to correct your delivery information before dispatch.

8. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number.

We will check the shipment status with the courier and assist you in resolving the issue.

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Where appropriate, we may ask you to provide photographs or other information to help us assess the issue.

Eligible cases will be handled according to our Return and Refund Policy and applicable consumer protection requirements.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can generally be accommodated before dispatch. Once an order has been handed over to the courier, cancellation may no longer be possible through our normal process.

11. Contact Us

For shipping questions, delivery updates, or assistance with your order, please contact our customer support team through the contact details provided on our website.

Thank you for shopping with Kharido.shop!

We appreciate your trust and look forward to serving you.